What is your delivery terms?
In general we deliver to customers premises, but can also deliver to secondary locations, for example directly to fairs and exhibitions to save you money on trouble if you have to move it there. We do also have storage facilities and are able to keep goods for you and deliver in part or to multiple locations. Delivery times varies from product to product, most takes 15-30 days to produce and around 35-45 days for loading, transport, customs clearance and final transport to destination in the country (Counted on deliver to mainland Europe, Middle East and Americas will be quicker).
Can I buy from you even though I am living in a non– EU country?
Yes, we have plenty of non-EU customers, but prices might vary compared to what is published on website, due to different freight costs and different taxes in the importing country. Please send an inquiry to our customer service department, for a rapid answer.
Do you work 24—7 ?
No we don't , even if it might feel like it from time to time. We have normal office hours for our customer service tele agents, we do though give an answer within 8 hours to all email correspondence, and in most cases a lot quicker than that.